Designing for Crisis
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This is a talk by Eric Meyer discussing designing interfaces for users in crisis situations. It starts out quite personal but he uses personal anecdotes to frame his arguments.
For example, he talks about considerations for designing a children's hospital site when its users are going to primarily be parents who, upon having their child airlifted away to a hospital without them, just want to see their child in the hospital.
Or for example, designing an auto insurance service's site for users who have (most likely) just gotten into an accident and are freaking out.
Apologies if I've posted this here before, but the points he makes are invaluable and I found myself thinking about interfaces differently after it. If you have the time, I strongly recommend watching it.
You'll have to follow the link to view the video.
"I needed to know how to get to my critically, possibly fatally ill child, and this is what I saw."
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By the way, the study he mentions near the beginning about cognitive resources and willpower with the healthy versus unhealthy snacks turned out to not really be reproducible. Of course this talk happened before that.
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@bb36e >Because of its privacy settings, this video cannot be played here.
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@JazzyJosh said in Designing for Crisis:
@bb36e >Because of its privacy settings, this video cannot be played here.
Hey Guys !We just invented hotlinking for videos!
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I have scheduled this to be played at my next Teatime, extending it from an hour to two hours to allow for the length of the video and the conversation afterward. Great stuff!
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@lucas1 said in Designing for Crisis:
Thought it was about this:
Crysis 1 Intro Cinematic (1080P HD) – 01:59
— CaptainArkamondI remember that game. And that nothing I had at the time could even attempt to play it, so I quickly forgot about it.
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@Tsaukpaetra A 960 GTX runs the first one perfect ... just about. The game is awesome though.
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His opening anecdote is a thing I've had to do before.
Except I'm so hardwired to believe that useful information isn't on the internet that I skipped the website and just nagged the first employee I could locate once I was onsite.
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Everyone else does this as well.
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WtfFramework has gained a "Panicked and afraid" user persona.
Their goal is to cover up their own previous error.
Our goal is to be as hostile as possible to that.
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Later on, talking about airline bookings. EQUIPMENT TYPE IS VITAL INFORMATION. Yes, even in a life or death situation. To hell with your RJs.
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@Weng said in Designing for Crisis:
Later on, talking about airline bookings. EQUIPMENT TYPE IS VITAL INFORMATION. Yes, even in a life or death situation. To hell with your RJs.
I don't care. But I am going to try hipmonk next time I need to book a trip...
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Now I'm on to car insurance.
I have an insurance company with a literal, human agent. I call him and make him do the bullshit forms and crap.
I recently had to do an image upload of some detail pics of my house. Fuck screwing around with the 90s tech on their website, I have an 80s style dude I can call.
Called him, emailed him pics, he did it for me.
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He suggests CSS hacks to help your testers simulate the mindset.
I suggest electroshock.
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@dcon said in Designing for Crisis:
But I am going to try hipmonk next time I need to book a trip...
Yeah, that site is pretty cool.