Office365 Support



  • I tried to open a ticket on Office365...

    Now how do I tell them that there is a problem with the form used to tell them about problems?

    I experienced the same issue with Chrome, Firefox and IE10. I did not go as far as View Source but I'm pretty sure they used either the Ajax Control Toolkit or ASP.Net Client-Side validation.

    Edit: I just remember that 2-3 weeks ago there was an authentication problem with the Azure dashboard... and to open a ticket on Azure you need to be logged in!



  • Just thinking out loud, but did the 'Problem area' field happen to auto-populate based upon the Service area field selection?

    I don't see a problem with keeping the 'Next' button disabled if the proper fields aren't filled out. Makes more sense than letting them go 3-4 pages forward and then throwing an error at the end.


  • Discourse touched me in a no-no place

    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.



  • @CodeNinja said:

    Just thinking out loud, but did the 'Problem area' field happen to auto-populate based upon the Service area field selection?

    I don't see a problem with keeping the 'Next' button disabled if the proper fields aren't filled out. Makes more sense than letting them go 3-4 pages forward and then throwing an error at the end.

    Dropdowns 3 and 4 are empty when I pick the values I need in dropdowns 1 and 2, but the error message shows up for dropdown 4 only (???).

    To submit my ticket I had to pick wrong values from dropdowns 1-2 so there would be something in dropdowns 3-4. On the next screen there is a text field where I explained my issue.

    For some reason they change this form quite often. I've opened 3 or 4 tickets over the last 6 months or so, and it looks like a new version of the form each time.

    Funny thing is that I was wrong to open the ticket. If I had taken the time to look at the Service Dashboard I would have noticed that Exchange is currently in degraded mode and the issue they describe is exactly what I was reporting. Funnier even is that the MS helpdesk dude who called me after I submitted my ticket also did not look at that dashboard and we found out together about that issue while going over various troubleshooting steps.

    That's one thing I have to mention: they are pretty fast to get back to you when you open a ticket. Usually within 30 minutes I get the call and almost always they tell me the problem is fixed or they stay with me on the phone and bring senior engineers on the line if they can't fix it themselves. So far I never had a problem that took more than a few hours to fix, and my client has a pretty peculiar setup (many domains with lots of 3rd parties involved like antispam or CRM providers getting in the email pipeline).



  • @FrostCat said:

    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.

    I don't have a working F12 on my keyboard. That key is reserved for the "Next Track" feature that happens to not work with any of the media players I tried.

    I cannot disable the alternate function keys because I use some of them for volume control. So I would have to use FN+F12 but I mapped FN to CTRL because I always mistakenly use it instead of CTRL (I now have 2 left CTRL, and 2 TAB since I also map CAPS LOCK to TAB as it's one of those other useless keys that gets in the way). Maybe I could map [`~] to FN since I don't it use often, but that would be annoying when I mistakenly press that key instead of 1 because nothing would happen and I would have to look down to see what key I'm pressing.

    Or I could install AutoHotKey and bind a weird sequence to enable developer tools, but it's not the same sequence on IE (F12) and Chrome (CRTL-SHIFT-I), so I would need different macros or a single very smart one.

    When it's all said and done I would prefer to have Microsoft fix their form!



  • @Ronald said:

    For some reason they change this form quite often. I've opened 3 or 4 tickets over the last 6 months or so, and it looks like a new version of the form each time.
    People at Microsoft seem to suffer from some sort of ADD.  They regularly change links to stuff (documention on MSDN, etc) and if you have a link that's more than a few months old there's a good chance it no longer works. At least that's been my experience.


  • Discourse touched me in a no-no place

    @Ronald said:

    When it's all said and done I would prefer to have Microsoft fix their form!
    Mr Unrealistic Expectations, we salute you!

    At least it beats our knowledgebase  roach motel…



  • Microsoft really have no idea what they're doing. Every few years or even months, a completely new UI. In the case of websites that means breaking all links more than a few months old, which is great for MSDN. It's like they have a 4 year old child in charge of their design department. Every couple months they have this radical new idea that will be the future of $product and revolutionize the way we $verb, and then a couple months later they've forgotten about that and moved on to another radical new idea.



    @Ronald said:

    @FrostCat said:
    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.

    I don't have a working F12 on my keyboard. That key is reserved for the "Next Track" feature that happens to not work with any of the media players I tried.

    I cannot disable the alternate function keys because I use some of them for volume control. So I would have to use FN+F12 but I mapped FN to CTRL because I always mistakenly use it instead of CTRL (I now have 2 left CTRL, and 2 TAB since I also map CAPS LOCK to TAB as it's one of those other useless keys that gets in the way). Maybe I could map [`~] to FN since I don't it use often, but that would be annoying when I mistakenly press that key instead of 1 because nothing would happen and I would have to look down to see what key I'm pressing.

    Or I could install AutoHotKey and bind a weird sequence to enable developer tools, but it's not the same sequence on IE (F12) and Chrome (CRTL-SHIFT-I), so I would need different macros or a single very smart one.

    When it's all said and done I would prefer to have Microsoft fix their form!

    Right click, Inspect Element.

  • Discourse touched me in a no-no place

    @lolwtf said:

    It's like they have a 4 year old child in charge of their design department.

    That would explain why the Windows 8 default color scheme looks like finger paints.


  • Discourse touched me in a no-no place

    @Ronald said:

    @FrostCat said:
    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.

    I don't have a working F12 on my keyboard. That key is reserved for the "Next Track" feature that happens to not work with any of the media players I tried.

    I cannot disable the alternate function keys because I use some of them for volume control. So I would have to use FN+F12 but I mapped FN to CTRL because I always mistakenly use it instead of CTRL (I now have 2 left CTRL, and 2 TAB since I also map CAPS LOCK to TAB as it's one of those other useless keys that gets in the way). Maybe I could map [`~] to FN since I don't it use often, but that would be annoying when I mistakenly press that key instead of 1 because nothing would happen and I would have to look down to see what key I'm pressing.

    Or I could install AutoHotKey and bind a weird sequence to enable developer tools, but it's not the same sequence on IE (F12) and Chrome (CRTL-SHIFT-I), so I would need different macros or a single very smart one.

    FYI F12 works on Chrome, at least in Windows, even though it's C-S-I on the menu. For that matter, it's on the menu in both Chrome and IE, so you don't even need the F12 key, although if you really wanted you could probably remap it.

    @Ronald said:

    When it's all said and done I would prefer to have Microsoft fix their form!

    Wow, I don't know how you missed the fact that I was about 3/4 joking.



  • @FrostCat said:

    @Ronald said:
    @FrostCat said:
    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.

    I don't have a working F12 on my keyboard. That key is reserved for the "Next Track" feature that happens to not work with any of the media players I tried.

    I cannot disable the alternate function keys because I use some of them for volume control. So I would have to use FN+F12 but I mapped FN to CTRL because I always mistakenly use it instead of CTRL (I now have 2 left CTRL, and 2 TAB since I also map CAPS LOCK to TAB as it's one of those other useless keys that gets in the way). Maybe I could map [`~] to FN since I don't it use often, but that would be annoying when I mistakenly press that key instead of 1 because nothing would happen and I would have to look down to see what key I'm pressing.

    Or I could install AutoHotKey and bind a weird sequence to enable developer tools, but it's not the same sequence on IE (F12) and Chrome (CRTL-SHIFT-I), so I would need different macros or a single very smart one.

    FYI F12 works on Chrome, at least in Windows, even though it's C-S-I on the menu. For that matter, it's on the menu in both Chrome and IE, so you don't even need the F12 key, although if you really wanted you could probably remap it.

    @Ronald said:

    When it's all said and done I would prefer to have Microsoft fix their form!

    Wow, I don't know how you missed the fact that I was about 3/4 joking.

    Wow, I don't know how you missed the fact that I was about 4/5 joking.



  • @Ronald said:

    @FrostCat said:
    @Ronald said:
    @FrostCat said:
    [the button is disabled]

    Isn't that what the F12 tools are for? You can probably enable that button.

    I don't have a working F12 on my keyboard. That key is reserved for the "Next Track" feature that happens to not work with any of the media players I tried.

    I cannot disable the alternate function keys because I use some of them for volume control. So I would have to use FN+F12 but I mapped FN to CTRL because I always mistakenly use it instead of CTRL (I now have 2 left CTRL, and 2 TAB since I also map CAPS LOCK to TAB as it's one of those other useless keys that gets in the way). Maybe I could map [`~] to FN since I don't it use often, but that would be annoying when I mistakenly press that key instead of 1 because nothing would happen and I would have to look down to see what key I'm pressing.

    Or I could install AutoHotKey and bind a weird sequence to enable developer tools, but it's not the same sequence on IE (F12) and Chrome (CRTL-SHIFT-I), so I would need different macros or a single very smart one.

    FYI F12 works on Chrome, at least in Windows, even though it's C-S-I on the menu. For that matter, it's on the menu in both Chrome and IE, so you don't even need the F12 key, although if you really wanted you could probably remap it.

    @Ronald said:

    When it's all said and done I would prefer to have Microsoft fix their form!

    Wow, I don't know how you missed the fact that I was about 3/4 joking.

    Wow, I don't know how you missed the fact that I was about 4/5 joking.

    Hang on. I'm only 5/6 paying attention.

     



  • Thu, Sep 19 2013 10:52 AM: 3/4

    Thu, Sep 19 2013 2:49 PM: 4/5

    Thu, Sep 19 2013 6:16 PM: 5/6

    Yup, that's a Microsoft progress bar if I've ever seen one.



  • @Lorne Kates said:

    Yup, that's a Microsoft progress bar if I've ever seen one.

    I prefer the Blackberry progress bar: Thu, Sep 20, 3:00 PM: -20%

    They managed to lose more money in a quarter than Microsoft lost with Surface in 1 year. THAT is progress.



  • @Ronald said:

    @Lorne Kates said:

    Yup, that's a Microsoft progress bar if I've ever seen one.

    I prefer the Blackberry progress bar: Thu, Sep 20, 3:00 PM: -20%

    I see no progress buttons anywhere on that page.


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