1. Home
  2. Categories
  3. Side Bar WTF
  4. Intuit customer support SUCKS the big one!

Intuit customer support SUCKS the big one!

  • D

    Re: Quicken sucks

    SSL_PROTOCOL_ERROR is the message that appears when I try to open Quicken after updating to Q2016 and downloading the bug fixer from the WEB site. My 2014 worked just fine. I left a message on what I thought was the Intuit WEB site and a guy (Mark) called me back in about an hour and, after interrogating my PC (Win7) he told me he'd fix it for $100. What's up with that? Intuit screws up me computer and then wants $100 to fix it? Did Intuit move to Romania or what? I found out only days later that the Intuit window was actually a ransom virus called Sidestepping.exe

    Mark's phone # = 1-888-981-6632
    E-mail address = quickstopsolutions7@gmail.com

    I went to these two WEB sites below but they were no help at all.

    https://qlc.intuit.com/questions/1369596-ssl_protocol_error-i-get-this-message-when-i-try-to-open-quicken-after-updating-to-q2016-and-downloading-the-bug-fixer-from-the-web-site?jump_to=comment_3012606

    https://qlc.intuit.com/questions/1369596-ssl_protocol_error-i-get-this-message-when-i-try-to-open-quicken-after-updating-to-q2016-and-downloading-the-bug-fixer-from-the-web-site?jump_to=comment_3012606

    Finally, I got on the Quicken volunteer chat line. Those volunteers are worth every penny they are paid. What a collection in rude, surely creeps. The first day on the chat line, the chat site was not working properly so 90% of my messages never went though. Those that did were confusing the issue since I was making reference to a message that were never sent.

    Finally, one guy who was more anal-retentive than the rest told me I was sending conflicting information and that I needed to make up my mind. I told him that there is no need to be rude. This virus came from the Intuit WEB site. It was the only WEB site I was on that day. I am happy to send a copy of my browser history to confirm what I have written. Yesterday I tried to give the step by step scenario but most of what I typed never want through. I had been unable to respond most of yesterday afternoon. Almost every time I typed a message and clicked 'send' the message disappeared and was never sent. Therefor, I unintentionally confused the issue because only bits and pieces of what I was writing was getting through. Henceforth, I will type into Notepad and copy and paste until it all goes through.

    As instructed, I checked the SSL settings in IE. In Seamonkey, there is no SSL option that I can see. TSL1.0 and TSL1.1 are checked while TSL1.2 is not.

    Here is what transpired. I used 2016 for about a week without incident. However, each time I opened it there was a nag window advising that I should 'click here' for a bug fix. I ignored it. On Wednesday of this week I went to download data from my bank for the first time since installing 2016 and I was denied access so then I clicked that 'click here' window. Nothing seemed to happen. I tried the bank again with no luck. I closed out Quicken and restarted. The 'click here' window was gone but a new one advised me to download the Q2016 MONDO patch. That was the first time I had seen THAT window. I downloaded the patch and restarted Quicken. I was immediately brought to the Intuit WEB and instructed to change my password which I did. When tried to log in I received the SSL_PROTOCOL_ERROR: message.

    I reset Control Panel>Internet Options Privacy, Security and Advanced tabs to their defaults and I QCleanui.exe for clean install. No change. I rebooted in save/network mode, still no change. I asked , ”What if I uninstall Q2016 and reinstall Q2013?” No response.

    Four hours and no further response. So far Intuit has been a major disappointment to me. I never should have purchased and installed Q2016. Q2013 & 4 were working just fine without a hitch. The virus came from the Intuit WEB site and the message function of the Intuit WEB site was malfunctioning that day (5/05/2016) so the Quicken help person got only bits and pieces of what I was trying explain. Therefore, the person trying to help maybe thought I was goofing around I guess and he (or she) got very rude with me. Not only was I a victim of an Intuit spawned virus but I was also a victim of an improperly managed WEB site and now I've been abandoned and cut adrift to fend for myself. It must be nice to be the only game in town. I'm glad I found an 'Intuit sucks' blog.

    Finally I got a response telling me that this is the first time a virus was mentioned. Well, yeah, it is the first mention of a virus that I was able to send it out because of the malfunction of the Intuit message site that I was using on Wednesday. It is not the first time I've ATTEMPTED to mention a virus and it is a crafty virus indeed. It is blocking me from every attempt so far to load and execute AVG. In safe/network mode I can download the AVG.exe from their WEB site but that will not execute in safe mode. It will execute in regular mode and load the AVG program but implementation gets hung after a few seconds and will go no further.

    I begged them to provide a link to a WEB site that will scan my PC and maybe tell me what's going on and how to fix it short of reformatting my HD and reinstalling Win7. I am not able to pay my bills until this is resolved.

    The answer from Intiut:

    https://security.symantec.com/nbrt/npe.aspx

    Neither one would work because the virus blocked them both.

    Finally, I accidentally found Malwarebytes.com suggested by www.techsopa.com. Within ten minutes I was back and functioning. What a relief and no thanks at all to Intujit. It is unlikely I will ever update my Quicken again and I'm hoping to find an open source alternative.

    0 R sloosecannon 2 Replies
  • Polygeekery
    Grade A Premium Asshole

    Dafuq? Is this some sort of elaborate, rambling, spam?

    8 boomzilla 1 Reply
  • boomzilla
    ♿ (Parody)

    @Polygeekery I...don't think so.

    1 Polygeekery 1 Reply
  • R

    @David-Lee said in Intuit customer support SUCKS the big one!:

    It is unlikely I will ever update my Quicken again and I'm hoping to find an open source alternative.

    I have recently bought Quicken 2016 (for $10) and decided to give it a try after using YNAB for a few years. I though YNAB was just OK, and that surely Quicken, the gold standard for personal finance, was going to be better. I couldn't be more wrong. Quicken is such a buggy piece of garbage that I think I really need to go back to YNAB. The only problem with YNAB really is that it can't automatically download your transactions, and I can't be bothered to keep going to all the different websites and download them manually every month. Maybe I should use Mint, but since it's made by quicken too, it's also probably garbage.

    0
  • T

    said in Intuit customer support SUCKS the big one!:

    Finally, I accidentally found Malwarebytes.com suggested by www.techsopa.com. Within ten minutes I was back and functioning. What a relief and no thanks at all to Intujit. It is unlikely I will ever update my Quicken again and I'm hoping to find an open source alternative.

    Looks like spam for that last link. Don't know why though, it's definitely not an active site...

    1
  • Polygeekery
    Grade A Premium Asshole

    @boomzilla said in Intuit customer support SUCKS the big one!:

    I...don't think so.

    The he took a wrong turn at Albuquerque.

    This reminds me of a woodworking forum I used to belong to. www.routerforums.com Woodworking routers that is.

    We constantly had people coming in there asking for help to install DD-WRT on some Linksys hunk of junk.

    4 R dcon A 3 Replies
  • R

    @Polygeekery said in Intuit customer support SUCKS the big one!:

    @boomzilla said in Intuit customer support SUCKS the big one!:

    I...don't think so.

    The he took a wrong turn at Albuquerque.

    Isn't it possible that he search Intuit WTF and ended up on this site?

    0
  • sloosecannon
    :belt_onion:

    @David-Lee

    WEB

    OK, nobody types web in all caps, and you usually combine them into website.

    But anyways...

    Looks like you had a bug in Quicken. You found a spam/malware site trying to find help (not an official Intuit site). You allowed remote access to your computer. They installed ransomware. You went to Intuit's help site, complaining that you got a virus from Intuit's site, and they (correctly) told you that was false. Then they advised using MS Security Scanner and Norton PowerEraser to remove it, and that didn't work. But Malwarebytes did, because Malwarebytes is awesome.

    First off, I'd tell you that you need to clean install Windows now. Because if you've been infected, you may still be infected, and I wouldn't take that chance. I'd also make sure in the future if you're going somewhere for support, you only go to *.intuit.com sites - And make sure they aren't similar - like intuit-support.com or something...

    6 Greybeard 1 Reply
  • sloosecannon
    :belt_onion:

    Oh, found a thread on intuit's support forum from this guy...

    https://qlc.intuit.com/questions/1369596-ssl_protocol_error-i-get-this-message-when-i-try-to-open-quicken-after-updating-to-q2016-and-downloading-the-bug-fixer-from-the-web-site

    EDIT @sloosecannon fails to read the OP because those links were in there already. DERP

    2
  • Lorne Kates
    Trolleybus Mechanic

    Just don't pay your taxes next year. You're owed for your time and pain.

    6 Polygeekery 1 Reply
  • Polygeekery
    Grade A Premium Asshole

    @Lorne-Kates said in Intuit customer support SUCKS the big one!:

    Just don't pay your taxes next year. You're owed for your time and pain.

    Or, tell the IRS that you paid some guy named Mark. He said he was from the IRS, so you gave him your account and routing numbers.

    4 dcon 1 Reply
  • dcon

    @Polygeekery said in Intuit customer support SUCKS the big one!:

    We constantly had people coming in there asking for help to install DD-WRT on some Linksys hunk of junk.

    "Our routers will turn your routers into a pile of scrap metal."

    1
  • dcon

    @Polygeekery said in Intuit customer support SUCKS the big one!:

    Or, tell the IRS that you paid some guy named Mark. He said he was from the IRS, so you gave him your account and routing numbers.

    HEY! He was going to sue me!

    3
  • Greybeard
    Garbage Person

    @sloosecannon said in Intuit customer support SUCKS the big one!:

    Looks like you had a bug in Quicken.

    Older versions of Quicken have been turning into pumpkins as the banks have been shutting off things like SSL3, RC4, and SHA1 certs. That's not really a bug as such.

    I was very pleased to have dodged a bullet when Intuit released an updated build of Quicken 2007 for Mac.

    Lately, one of my banks was very insistent about telling me that I need to update to Quicken 2016 for Mac. No, I cannot downgrade to Quicken 2016. Fortunately, a close reading of Intuit's discontinuation notice showed 2007 for Mac was not on the list. Dodged another bullet.

    1
  • A

    @Polygeekery I want a gigabit ethernet router with woodgrain panels.

    3 S 1 Reply
  • S

    @aliceif said in Intuit customer support SUCKS the big one!:

    @Polygeekery I want a gigabit ethernet router with woodgrain panels.

    I want a gigabit router with built in wooden table, saves time, see?

    4 El_Heffe 1 Reply
  • El_Heffe
    :belt_onion:

    @swayde said in Intuit customer support SUCKS the big one!:

    @aliceif said in Intuit customer support SUCKS the big one!:

    @Polygeekery I want a gigabit ethernet router with woodgrain panels.

    I want a gigabit router with built in wooden table, saves time, see?

    You mean a wooden table with a built-in gigabit router.*

    *with optional 20 megapixel camera and overhead mount.

    2
Log in to reply