When tech support knows they're out of their league...
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Okay, so I'm having some issues with my laptop so I get online with Gateway tech support...Apparently my questions were over the head of the first tech:
CWolves says:
1) there's a problem with the CPU, L1, L2 cache or motherboard
CWolves says:
2) the primary USB controller is failing
CWolves says:
3) the power connection is loose
Ingrid_GWPR007 has left the incident.
Simon_GWPR007 has joined the incident.
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@cwolves said:
Okay, so I'm having some issues with my laptop so I get online with Gateway tech support...Apparently my questions were over the head of the first tech:
He was planning on asking you 30 questions before he could even begin to understand what was wrong.CWolves says:
1) there's a problem with the CPU, L1, L2 cache or motherboard
CWolves says:
2) the primary USB controller is failing
CWolves says:
3) the power connection is loose
Ingrid_GWPR007 has left the incident.
Simon_GWPR007 has joined the incident.
You foiled his plan by giving him too much information up front.
So, they had to get somebody who was trained to deal with a user that actually knows stuff.
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@cwolves said:
Okay, so I'm having some issues with my laptop so I get online with Gateway tech support...Apparently my questions were over the head of the first tech:
CWolves says:
1) there's a problem with the CPU, L1, L2 cache or motherboard
CWolves says:
2) the primary USB controller is failing
CWolves says:
3) the power connection is loose
Ingrid_GWPR007 has left the incident.
Simon_GWPR007 has joined the incident.Actually, they knew they were out of their league before you even typed the first character ... their clue was that someone was contacting them.
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@rbriem said:
Actually, they knew they were out of their league before you even typed the first character ... their clue was that someone was contacting them.
It's not unique to them, either. I had to deal with Dell tech suppot a while back. Eliza would have been more helpful, at least I might have learned something about myself.
-FM
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@FunnyMan said:
@rbriem said:
Actually, they knew they were out of their league before you even typed the first character ... their clue was that someone was contacting them.
It's not unique to them, either. I had to deal with Dell tech suppot a while back. Eliza would have been more helpful, at least I might have learned something about myself.
-FMI've called tech support (ISP, Oracle, VMS, HP, Sybase, etc.) about a dozen times ... I've gotten usable answers *maybe* 3 times (those were from my ISP). It's a universal problem.
(But this never happened when *I* was in tech support, by gum! We had *all* the answers back in those days. Yep, tech support is goin' to HELL IN A HANDBASKET, I tell ya'.)