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Rolling back

  • D

    Garmin Connect is a DLL that loads information from your Garmin GPS unit into the Garmin website. It's pretty cool; you can track your run or bike trip. Runners use this a lot. But apparently Garmin released their most recent version too quickly.

    Got a pretty message from the website; but apparently I can't post the image.

    "Dear Customers, thank you for all your early feedback on the latest version of Garmin Connect. Unfortunately, we've identified buigs that need to be fixed before we redeploy the new features."

    Translation: We posted a new version of the DLL. It's broken and you hammered us about it; now we're trying to fix it. Sorry"

    (And they're not "bugs"; they're DEFECTS.)

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  • derula

    @dogbrags said:

    Garmin Connect is a DLL that loads information from your Garmin GPS unit into the Garmin website. It's pretty cool; you can track your run or bike trip. Runners use this a lot. But apparently Garmin released their most recent version too quickly.



    Got a pretty message from the website; but apparently I can't post the image.



    "Dear Customers, thank you for all your early feedback on the latest version of Garmin Connect. Unfortunately, we've identified buigs that need to be fixed before we redeploy the new features."



    Translation: We posted a new version of the DLL. It's broken and you hammered us about it; now we're trying to fix it. Sorry"



    (And they're not "bugs"; they're DEFECTS.)

    1. Fixed that for you.
    2. Unless you explain what this defects are, this thread it pretty pointless, imho. It's kinda like saying "Oh man guys, I had an enormous WTF moment today at work! I found a really stupid bug that has been in since day 1 and can have only originated from sheer stupidity!" See? Not interesting.
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  • blakeyrat

    So... the WTF is that Garmin made a release, determined it was buggy, then rolled-back to the older release with an informational message saying the new one was buggy?

    I mean, yes, WTF that they didn't test well enough but... eh.

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  • D

    Thanks for fixing my markup. Unfortunately, I don't know what the defects are; except that they must have been bad enough to warrant an apology on the front page. But let me give you a taste of what we expefienced in the past:

    We bought our Garmin about 4 months ago.

    1. The package was supposed to come with a thingy you plug into the wall outlet which connects to your Garmin to charge the battery. The thingy was there, except for the prongs that plug into the wall
    2. The instruction manual failed to say anywhere that you could use the USB cable to charge your battery. The manual only discusses how to plug the Garmin into the wall outlet.
    3. The very first time we hooked it up to Garmin Connect, the watch froze. Couldn't do a thing. The tech support guy had to walk us through a process involving a firmware download, a complicated set of button presses to reset the watch; another set of button presses to upload the firmware; repeat the entire process (including the download!) when that first attempt did not work. Finally, after 30 minutes or so, we were finally on our way.

    Let me recap: a $350 or so device comes without components needed to charge the battery; and shipped with firmware that freezes the device when you use it.

    And now, the Garmin Connect program locks up when uploading new activities from the device. That's new behavior. Don't know if that is the bug they're taliking about, or something else going on.

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  • S

    @dogbrags said:

    Translation: We posted a new version of the DLL. It's broken and you hammered us about it; now we're trying to fix it. Sorry"

    This is exactly the reaction I would hope from a company providing a service I enjoy or depend on.People make mistakes. I don't expect 100% uptime, and I don't expect everything to work perfectly all the time. Would I like it to? Sure. But do I expect it, no. More important is how well a person, company, or entity, reacts to this sort of adversity. Do they accept responsibility, blame someone else, or blame the user. So far they seem to be accepting the blame and promising to fix things.

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  • derula

    @dogbrags said:

    Unfortunately, I don't know what the defects are

    I don't even... from your OP I thought the bugs were so horrendously bad it became unusable for all customers, and that it took them some time and lots of e-mail until they even acknowledged it. And now you say you don't even know what it is. What's the big deal then? How do you know they've been hammered with e-mail? How do you know it's a defect? How do you know the early feedback wasn't really early feedback regarding the new features? Or did you just say all that because you are pissed they didn't send a working charger?

    Inb4 ponies.

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