Revenge of internet banking WTFs
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(I'm sure we've had a thread about this sort of thing before, but I can't find it ATM)
From the Halifax/Bank of Scotland internet banking service:
- "Payments" and "Recipts"? So, the first column's for when I get a payment, and the second's when I reci... er...
Seriously, whatever happened to "credits" and "debits"? If you want to be non-technical, at least use something unambiguous like "in" and "out"...
- All transfers are listed as just "transfer". They do have more information available to them -- at least give me the SC+AN! Even better, as I have to associate a name with the SC+AN first in order to make a transfer out of my account, show me that (where applicable)!
I'm sure there's more. At least it works in non-IE browsers.
- "Payments" and "Recipts"? So, the first column's for when I get a payment, and the second's when I reci... er...
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[quote user="Irrelevant"] "Payments" and "Recipts"? So, the first column's for when I get a payment, and the second's when I reci... er...
Seriously, whatever happened to "credits" and "debits"? If you want to be non-technical, at least use something unambiguous like "in" and "out"...
[/quote]Apologies if this seems rude, but the real WTF is that you think of your bank account as synonymous with yourself i.e. written as the first person. A payment is when a payment is made from your account, a receipt is when your account receives some money. AFAIK these are the correct, technical banking terms for these actions.
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[quote user="Irrelevant"]
2) All transfers are listed as just "transfer". They do have more information available to them -- at least give me the SC+AN! Even better, as I have to associate a name with the SC+AN first in order to make a transfer out of my account, show me that (where applicable)![/quote]
Does similar information display for other transactions? If not, then the form doesn't show enough data. If yes, then some policy prevents showing SC+AN, probably for privacy reasons.
I mean, someone could print it out, put it on a wooden table...and then throw it away and have it stolen.
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actually, credits and debits would be correct. You credit or debit an account, you don't payment or receipt it.
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So, when you look at your account online, are you thinking about it as an asset account or a liability account? Should the bank present it to you as an asset account, even though, from their point of view, it's a liability account? In other words, what do you mean by "credit" and "debit"?
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gives campkev a cookie
Thanks, thought I was going crazy for a minute there.
If I pay by card at a shop, I get the business name & branch code on the statement, and likewise for cash withdrawls. I don't have any DDs, standing orders, etc, so I can't comment on those.
That presents another WTF, actually. Debit transactions result in two lines, viz:
| 25 Oct 2006 | Ankh-Morpork | | | 133.37 | | | Debit Card - CMOT Dibbler | 3.25 | | 133.37 |
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[quote user="Irrelevant"]That presents another WTF, actually. Debit transactions result in two lines, viz:
| 25 Oct 2006 | Ankh-Morpork | | | 133.37 | | | Debit Card - CMOT Dibbler | 3.25 | | 133.37 | Even better, these lines then get separated if you sort alphabetically instead of by date. Whee![/quote]
Ouch. Now THAT is a real WTF. How does something like that get past even basic testing?
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Looks like their testing outsource solutions were a lowest bidder outfit of one guy who was reportedly "Cuttin' Me Own Throat" to get the business.
+1, Pratchett
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[quote user="Benanov"]
Looks like their testing outsource solutions were a lowest bidder outfit of one guy who was reportedly "Cuttin' Me Own Throat" to get the business.
+1, Pratchett
[/quote]
Apparently his crack team of testers were the stone hippos on the bridge over the Ankh
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[quote user="Irrelevant"]gives campkev a cookie
Thanks, thought I was going crazy for a minute there.
If I pay by card at a shop, I get the business name & branch code on the statement, and likewise for cash withdrawls. I don't have any DDs, standing orders, etc, so I can't comment on those.
That presents another WTF, actually. Debit transactions result in two lines, viz:
| 25 Oct 2006 | Ankh-Morpork | | | 133.37 | | | Debit Card - CMOT Dibbler | 3.25 | | 133.37 | Even better, these lines then get separated if you sort alphabetically instead of by date. Whee![/quote]
WTF? you actually bought something from CMOT Dibbler? People never leran :)
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Personally, I'm just in love with the ordering. It's alphabetically sorted, after all.
A B C D E F...Wait, I thought S was before T...
Perhaps my kindergarten class just taught me wrong...
Then again, the first two technically should be after the third one... but with a list this size, alphabetical orders improves search time, no?